Last Updated: June 2026

Thank you for shopping at NickyCart.com. We strive to provide high-quality fashion products and ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The size received is different from the size ordered.
• The product is unused, unworn, and unwashed.
• All original tags, labels, and packaging are intact.
• The return request is initiated within 7 days of receiving the product.

Returns requested after the eligible return period may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Products purchased during clearance or special sale events.
• Products damaged due to misuse by the customer.
• Used, washed, altered, or worn products.
• Products returned without original tags or packaging.
• Gift cards, if applicable.

3. Return Process

To initiate a return:

1. Email us at info@nickycart.com.
2. Mention your Order ID and reason for return.
3. Attach clear photos if the product is damaged, defective, or incorrect.
4. Our support team will review your request and provide further instructions.

Returns sent without prior approval may not be accepted.

4. Return Pickup

• Return pickup service may be available in selected locations.
• If pickup is unavailable, customers may be requested to ship the product to the designated return address.
• Shipping charges for approved defective or incorrect products will be borne by NickyCart.
• For customer preference returns (such as size issues where applicable), return shipping charges may apply.

5. Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued through the original payment method.
• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

6. Replacement Policy

If the requested product is available in stock, we may offer:

• Product replacement
• Size exchange
• Store credit (if applicable)

Subject to product availability.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.
• Share your Order ID and product images.
• Our team will verify the issue and arrange a replacement or refund as applicable.

8. Order Cancellation

Before Shipment

Orders may be cancelled before dispatch by contacting our support team.

After Shipment

Orders that have already been shipped cannot be cancelled and will be subject to the Return Policy.

9. Refund Exclusions

Refunds may not be granted if:

• The returned product fails quality inspection.
• The product shows signs of use, washing, or damage caused by the customer.
• Required tags or packaging are missing.
• The return request does not meet the eligibility criteria.

10. Contact Us

For return, refund, or exchange-related assistance, please contact us:

NickyCart

📧 Email: info@nickycart.com

🌐 Website: NickyCart.com

We appreciate your trust in NickyCart and are committed to providing a smooth and hassle-free shopping experience.