Last Updated: June 2026
Thank you for shopping at NickyCart.com. We strive to provide our customers with a smooth shopping experience. This Cancellation & Refund Policy outlines the conditions under which orders may be cancelled and refunds may be processed.
1. Order Cancellation
Cancellation Before Shipment
Customers may request cancellation of their order before it has been shipped.
To cancel an order, please contact us at:
If the order has not been dispatched, the cancellation request will be processed and a full refund will be initiated.
Cancellation After Shipment
Once an order has been shipped, it cannot be cancelled.
If you no longer wish to keep the product, you may request a return after receiving the order, subject to our Return & Refund Policy.
2. Cancellation by NickyCart
NickyCart reserves the right to cancel any order under the following circumstances:
- Product is out of stock.
- Pricing or product information errors.
- Suspected fraudulent transactions.
- Incomplete or incorrect customer information.
- Payment failure or verification issues.
- Circumstances beyond our control affecting fulfillment.
In such cases, customers will be informed and any eligible payment received will be refunded.
3. Refund Eligibility
Refunds may be approved in the following cases:
- Order cancelled before shipment.
- Product received is damaged or defective.
- Wrong product delivered.
- Product missing from the package.
- Return request approved according to our Return Policy.
Refund requests that do not meet our policy requirements may be declined.
4. Refund Process
Once a refund is approved:
- Refunds will be initiated within 5-7 business days.
- The refund amount will be credited to the original payment method used during purchase.
- Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
5. Non-Refundable Situations
Refunds may not be granted in the following cases:
- Products returned after the return window has expired.
- Products that have been used, washed, damaged, or altered by the customer.
- Products returned without original tags, labels, or packaging.
- Incorrect shipping information provided by the customer.
- Delays caused by courier companies or circumstances beyond our control.
6. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery.
- Email us with your Order ID and clear photographs of the product.
- Our team will investigate the issue and provide a suitable resolution, which may include replacement, exchange, store credit, or refund.
7. Partial Refunds
In certain situations, partial refunds may be granted if:
- Returned products are not in their original condition.
- Items are returned with missing accessories, tags, or packaging.
- Damage is caused after delivery due to customer handling.
The refund amount will be determined after product inspection.
8. Failed Deliveries & Refused Orders
If an order is returned due to:
- Incorrect address provided by the customer.
- Multiple failed delivery attempts.
- Refusal to accept delivery.
NickyCart may deduct applicable shipping and handling charges before processing any eligible refund.
9. Contact Us
For cancellation or refund-related assistance, please contact us:
NickyCart
📧 Email: info@nickycart.com
🌐 Website: NickyCart.com
We appreciate your trust in NickyCart and are committed to ensuring a fair, transparent, and customer-friendly shopping experience. 🛍️✨